A process is the method you use to accomplish a task. Processes usually include multiple steps.
Some processes seem so obvious or we’ve done them for so long that we don’t even notice they ARE a process (think “putting on socks” or “brushing your teeth”!)
Other processes (like resetting your car’s digital clock when Daily Savings Time changes – sigh…) aren’t as obvious and don’t happen frequently enough to easily remember.
Maybe you’re like me. I dig out the manual from the glove compartment, check the index or table of contents, find and read the instructions, and then wonder why I don’t remember how I did it last time because it’s not that complicated!
With our business, we figure out what works by just doing it.
Then we do it better the next time.
And the next time.
We continue to “rinse and repeat” until we settle on a process.
If we do the process frequently, we remember it. But if we have to do it too frequently, we wonder if there isn’t an “easier way.”
If we don’t do the process often enough, we find ourselves spending extra time “figuring it out again.”